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Prior to contacting the OIT Help Desk, did you refer to the OIT Help Desk web site (www.helpdesk.umd.edu) to assist you with this problem? Yes No Have you ever used the OIT Help Desk web site (www.helpdesk.umd.edu)? Yes No If so, did you find it easy to use? Yes No Comments If your computing issue was related to hardware, is the machine University owned Personally owned Was the consultant courteous and easy to talk to? Yes No Comments Was the consultant able to assist you with and/or solve your computing problem? Yes No Comments Did the consultant explain to you how to prevent this problem from having future occurences? Yes No Do you have any additional comments about the OIT Help Desk services? Would you like a follow-up to this survey? Yes No If yes, please provide a current e-mail address or working phone number so that we can reach you:
Prior to contacting the OIT Help Desk, did you refer to the OIT Help Desk web site (www.helpdesk.umd.edu) to assist you with this problem?
Have you ever used the OIT Help Desk web site (www.helpdesk.umd.edu)?
If so, did you find it easy to use?
If your computing issue was related to hardware, is the machine
Was the consultant able to assist you with and/or solve your computing problem?
Did the consultant explain to you how to prevent this problem from having future occurences?
Would you like a follow-up to this survey?
