Division of Information Technology Help Desk

Information About the OIT Help Desk

• Mission Statement for OIT User Support Services
  User Support Services Mission Statement
• Help Desk Customer Service
  Training information on Help Desk customer service matters
• Help Desk Web Site Statistical Reports
  Collection of links for the reports (via 'analog') on stats regarding page hits for the HD web site.
• Help Desk and Knowledge Management Infrastructure
  Information on the layout of files used by the OIT Help Desk and Knowledge Management groups; mapping of AFS volumes & directories, service URLs, etc.
• Networking On Campus
  Training information on supporting the UM network
• New Employee Checklist
  New employee checklist for training, etc.
• OIT Help Desk Special Hours For Move-in Weekend
  Informational message regarding the extended weekend phone hours the OIT Help Desk will be available.
• OIT User Support (US) AuthDN Information
  Information on what AuthDNs are maintained by OIT User Support (US). Currently maintained by David Arnold AuthDN = Authentication Domain Name
• Procedures for Adding Permissions For New Help Desk Student Hires
  Procedures for adding permissions for new Help Desk student hires
• Procedures for Adding Permissions For New Knowledge Management Full Time Hires
  Procedures for adding permissions for new Knowledge Management full time hires
• Procedures for Adding Permissions For New Knowledge Management Student Hires
  Procedures for adding permissions for new Knowledge Management student hires
• Procedures for Adding Permissions for New Help Desk Full Time Hires
  Procedures for adding permissions for new Help Desk full time hires
• Procedures for Revoking Help Desk Full Timer Permissions
  Procedures for revoking permissions when a Help Desk full timer leaves
• Procedures for Revoking Help Desk Student Permissions
  Procedures for revoking permissions when a Help Desk student leaves
• Procedures for Revoking Knowledge Management Full Timer Permissions
  Procedures for revoking permissions when a Knowledge Management full timer leaves
• Procedures for Revoking Knowledge Management Student Permissions
  Procedures for revoking permissions when a Knowledge Management student leaves
• Resetting an MVS Mainframe Password
  Instructions on how to reset an MVS password.
• Supporting TerpConnect
  Training information on issues relating to supporting the TerpConnect environment
• Updated Structure for Help Desk Manual Pages
  Information on the change in layout for Manual web pages for the OIT Help Desk web site: https://www.helpdesk.umd.edu/manual/

Comments on this page? This page is maintained by the Division of Information Technology Last Modified: Thursday, 9 February 2012 © University of Maryland | Privacy