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Dell Computers with Windows XP Having Trouble with Network Registration

Some new Dell computers running Windows XP are pre-configured with a network bridge, which basically shares a single network connection between two different network devices on your computer (allowing your computer to essentially act as a router). This is a problem for anyone at UMCP who needs to register and connect to the dorm network or the roaming and wireless networks because the network bridge essentially takes the place of the network card and creates a false MAC address (usually 0203:8a00:0011). If you try to register your network card using this incorrect MAC address, you will be unable to connect to the network after you complete the registration process.

To correct this problem, you should remove the network bridge before you register your computer for the dorm/roaming/wireless network. The steps for doing this in Windows XP are as follows:

  1. Click on Start, then choose All Programs, then Accessories, then Communications, and then Network Connections.

  2. You will see you various network connections. One of the connections will be called Network Bridge. Right-click on the Network Bridge and choose Delete from the menu that appears. You may be asked to confirm this decision: do so.

  3. Once the network bridge has been removed, you will be able to find out the real MAC address of your network card:

    • Click on the Start button and choose Run from the menu.

    • In the dialog box that appears, type the word "command" (without the quotation marks) and hit the Enter key.

    • In the command window that appears, type "ipconfig /all | more" (again, without the quotation marks) and hit the Enter key.

    • Scroll through the information that is displayed and look for the Physical Address for your network card. That is the MAC address of your network card.
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