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Problems receiving Mail in Wam

There are several reasons a user may not be able to receive mail that has been correctly sent to them:

1. There is not enough free disk space for the system to deliver the mail in the user's /users/login/mail directory. Run "fs listquota" to determine if there are disk space problems.  If the user is over their quota they will need to reduce their disk space usage.  If the partition is out of space this is a problem with the WAM system and should be reported.

2. Mail can be read a number of different ways.  The system delivers mail to a file called ~/mail/loginid. This is the same file the command line version of mail normally uses.  The NeXTMail application copies mail out of this file into a file called ~/Mailboxes/Active.mbox/mbox. If the mail is visible from the NeXTMail application but not the command line mail program then this is the problem.  Users can use "mail -f ~/Mailboxes/Active.mbox/mbox" to read mail that has been moved as a result of running the NeXTMail application.

3. If mail can be read from the command line mail program, but is not being received by the NeXTMail application then something related to the mailbox called Active.mbox has been corrupted.  Rename the mailbox and create a new Active.mbox.

Note: If you still have problems in receiving mail call the Office of Information Technology (OIT) Help Desk.