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Thank you for choosing Tivoli Storage Manager for your backup solution.
We believe TSM is the best data integrity solution for the University of
Maryland and its resources. It is our intent to provide a cost effective
solution that will fit your business needs as well as protecting the
University's data as our computing infrastructure continues to grow.
Following, you will find three documents necessary to complete the process
of registering your system with Enterprise Storage Services and getting your
system and its valuable data backed up.
The Service Level Agreement
is an agreement between OIT and its customers to determine who is responsible
for specific procedures. This document may be updated as needed to reflect
special arrangements that apply in specific cases. The Data Retention
Form. This form recommends several levels of coverage that we are
currently offering. It is important that we keep your data for the amount
of time that best suits your department's requirements. The Node
Registration form. This form describes your machine, contact information,
billing information, etc.
All of these forms are part of the model we are building and refining
during this initial rollout. We intend to work towards making these forms
automated in the future, eliminating the need for paper transfers. Also,
this deployment of TSM is a work in progress that we will continue to
enhance to ensure that any special circumstances are addressed.
If you have any questions, please contact us at
backups-help@umd.edu.
Your input to this process is welcomed and appreciated as we endeavor to
provide the best service possible.
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