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The following is a list of known technical issues associated
with the Mail@umd system, or with using the Mail@umd system with
certain software applications or services, and any known fixes or
work arounds (ways to get around the problem when it occurs) to
the issues. The list has been broken into sections in order to help you
find the information more quickly.
Outlook Express
Outlook
Thunderbird/Mozilla
POP Mail Users
OS X Mail
Entourage
Pine
Webmail New as of March 23, 2006
Any Client
Outlook Express
Technical Issue |
Fix / Work Around |
|
Folders root changed from ~ to
-. Note that this should not be a problem if client set up as per our
recommendations.
|
Click on the mail.umd.edu item in the left-hand pane, then click on "IMAP
Folders", next click on "Reset List", then "OK".
If the problem persists,
remove the IMAP connection, then re-create it
|
|
Outlook Express allows you to create a new folder but not rename or delete
one.
|
Workaround: Click on any folder other than the one you want to rename
or delete. Then, right click on the folder that you want to rename or
delete. Use the menu to choose delete or rename. Else, use Webmail for
these tasks.
|
| When using some versions of
Outlook Express 5 to read messages on a Mirapoint system, messages
sometimes are reported as unretrievable.
|
Issue is known to Mirapoint. Use web client to view these messages. |
Outlook (all versions)
Technical Issue |
Fix / Work Around |
| Duplicate messages in inbox when using Outlook and POP protocol |
Issue is a problem with Outlook. Use the office update function on
microsoft.com to
Download and install the latest Service Pack & updates for Microsoft
Office to resolve this problem. Repeat the process until there are no more
updates, as some updates are dependent upon others. |
Thunderbird/Mozilla
Technical Issue |
Fix / Work Around |
POP Mail Users
Technical Issue |
Fix / Work Around |
|
The system has built-in spam filters
which move spam to a "Junk Mail" folder. POP users will not see
this folder and, therefore, won't be able to open and examine it.
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POP users can choose to leave filters on (thereby taking advantage of their
effectiveness) and login to the mail account as often as desired via the
web client. Logging in via the web client will provide access to the Junk
Mail folder so that legitimate mail that may have been marked as junk can be
moved to the inbox and the junk mail filters updated to recognize that sender
as a legitimate sender. An alternative strategy is to turn off the Junk Mail
filters by accessing the account
via the web client by going to Options in the left
hand pane, selecting the Junk Mail Control link, selecting the Junk Mail
Filter link and selecting the Off radio button.
|
OS X Mail
Technical Issue |
Fix / Work Around |
|
Following migration, folders either are duplicated or are not visible at
all.
|
Choose Mail>Preferences, click Accounts, highlight the
account name, click the Advanced tab, clear the field named
"IMAP Path Prefix", close the Accounts window and save your changes.
|
Entourage
Technical Issue |
Fix / Work Around |
|
Client crashes when you select a folder other
that the inbox
|
Delete Entourage preferences from user's Library
folder. Restart Entourage, click once on the account name
in the folders pane to get the full folder list, then click the
Update List button at the top of the folder list window.
|
|
Following migration, folders either are duplicated or are not visible at
all.
|
Choose Tools>Accounts, highlight the account name, click
Edit, click Options, clear the contents of the field named
"Root Folder", click OK. Locate and click on the mail account name
in the folder pane, then click Update List.
|
Pine
Technical Issue |
Fix / Work Around |
|
Pine can't connect to the server.
|
Go to the
Which
Mail Server page to determine the machine on which your mail
account is housed and for step-by-step instructions for making
the necessary configuration changes.
|
Webmail
Technical Issue |
Fix / Work Around |
| New as of March 23, 2006: If you interrupt when typing a
message to get info from another Web page, the email message disappears unless it's saved it as a draft. |
Workaround: Open a new window and then access the Web from the new window. Your text
and address information will be preserved. |
| Cannot delete messages under certain configurations |
Who is affected:
Applicable when in "Frames" mode and one has "Delete to Trash?" set to YES.
Use the "Preferences" button to review/change these settings.
Indications of the problem:
Attempts to delete messages that have arrived since the last login
produce either no apparent action (the page reloads with no change)
or produce a "File not Found" error. In our experiments, this behavior
does not occur consistently and we have not yet managed to nail down
more clearly, the specifics of when it occurs and when not.
Workarounds ...
There are several possible approaches that may be used to work around
this problem, until it is fixed. Note that this is probably not an
exhaustive list.
1) Logout and back in. This seems to allow deletion of the messages
that could not be deleted in the previous session. (Probably not the
most convenient approach.)
or
2) Change mode to "Frames with Javascript" or "No Frames". We have
not managed to reproduce the errant behavior, though we have done
only limited testing in these modes. Please let us know if you
experience the behavior in one of these modes.
or
3) Set "Delete to Trash?" to NO. This requires a different approach
to message deletes, as the "deleted" message still appears in the
folder merely marked for deletion, and a subsequent "Compact" step is
required to remove it.
or
4) Rather than pressing the "Delete" button, "Move" the messages to
the Trash folder. In this case, a subsequent "Empty" of the Trash
folder will work as expected. |
| Page not Found Error |
Who is affected:
WebClient Users
Indications of the problem:
When one displays a new page or performs a task that causes
a new page to display, an "Page not found" message will appear.
Workarounds:
Logout and back in. This seems to alleviate the problem. |
|
Client times out in error.
|
OIT and Mirapoint staff are investigating this issue.
|
|
Auto response message text is deleted and reverts to blank when you turn
the feature off in Webmail.
|
This is working as designed.
|
| HTML composition works only with Internet Explorer on the Windows
platform. HTML composition does not work with any other browser, nor with
any browser on the Macintosh platform. |
Because of incompatibilities, HTML compose is disabled for all
browsers other than Microsoft Internet Explorer on Windows. Mirapoint is
aware of the
issue. |
| After changing the Delete To Trash preference
from No to Yes,
messages previously marked
deleted do not appear in the Trash folder.
|
This is working as designed.
|
| When attempting to view an HTML
attachment using Microsoft Internet Explorer 5 on Windows
2000, the browser can hang.
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Save the attachment to disk and then use IE to view the file.
|
| Instead of showing the contents
of the Date: message header as the timestamp for messages in the
message list frame as it should, Webmail shows the time the message was
inserted or delivered into the mailbox.
|
Issue is known to Mirapoint.
|
| When a draft message is restored,
completed, and sent, it is not automatically deleted from the
user's Draft mailbox.
|
Delete the message manually from the Draft mailbox.
|
| If you're composing a message and
hit TAB, the cursor
disappears.
|
Click to get the cursor to a known place. Issue is known to Mirapoint.
|
| The default for Delete to Trash has been changed to yes in the newest upgrade for Mirapoint. This
change will send the message to Trash rather
than marking it for deletion. |
To fix this use the following:
- In the Links Menu click on Preferences
- In the Preferences window find Delete to Trash
- Click the No radio button
- Scroll to the bottom of the page and click the OK button
- You should now be able to mark your e-mail as deleted rather than send them immediately to the Trash
|
Any Client
Technical Issue |
Fix / Work Around |
| More spam than Usual |
Who is affected:
Mail@umd users
Indications of the problem:
More junk mail than usual.
Workarounds:
Delete the message. |
|
Since the new Mail@UMD has Junk Mail scoring
built in, Junk Mail may be doubly-marked.
|
Turn off the
Junk Mail Analyzer by going to the Analyzer page
and, after login, clicking the Stop Scoring
my Mail button.
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| Message Filtering: If you use the Removeattachments=YES option in a message filter in which the matched attachment type
(:attachmenttype) is
text/plain, this removes the message body as well
as any text attachments.
|
If this is not what you intend, avoid using Removeattachments on text
attachments (see Help About Filter in the web client).
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