University Systems --> LPCR - Print Accounts --> --> LPCR Information for Faculty --> Troubleshooting Printing Accounts -->

Troubleshooting Printing Accounts

Trouble?

• Password Problems
• Teller Problems
• Insufficient Funds
• Trouble with bank.umd.edu
• Trouble with Mac Fonts

The Office of Information Technology's (OIT) Help Desk phone number and hours of operation

Password Problems:

If you've lost or forgotten the password:

Go to the OIT Help Desk, with your University ID to replace a lost and/or forgotten password. Changed passwords are processed immediately.

The teller does not accept your password:

• Wrong account?
  • Check that you are not entering a password from another account, i.e. a wam account password instead of the print account password. Print account passwords are separate from WAM account passwords.
  • Check to make sure that you type teller at the bank login , not your Print Account (student ID) number.
• Keyboard or input problems?
  • You may have entered or changed the password with the numlock key off, or used a strange character like spacebar in your password. If bank.umd.edu still recognizes the password, then change the password from bank; otherwise, have the password changed at the OIT Help Desk.
  • Do not use "-" when you type in your print authorization.
  • Is the "caps-lock" key pressed?
  • The keyboard may have a sticky or broken key. This may not be obvious at first because the password you type does not appear on the screen.
• If none of these suggestions work, bring your student ID and registration to the OIT Help Desk and describe the problem.

Insufficient Funds

Several conditions may spur the Insufficient funds error:

No funds transferred into the Print Account:

Verify that money has been transferred into your Print Account from your Terrapin Express account. Transfer funds, if needed.

Insufficient funds in the Terrapin Express Account:

The minimum amount for transfers is $1.00. If the Terrapin Express Account balance is below $1.00, more money must be deposited into the Terrapin Express in order to transfer $1.00 into the Print Account.

Funds Held:

When a job is sent to the printer, funds up to the maximum page setting are held while the job is waiting. If the job is not successful, the funds return to the account after 2 hours. Funds held in escrow, will reduce the funds available for immediate use. To avoid "Insufficient Funds" errors, set the maximum page setting to the number of pages in your document each time you print.

Maximum Pages Parameter:

The maximum page parameter sets the number of pages that the program expects to print for the job sent. The default value is 25 pages. (10 pages for the IBM) If an account has less than 250 cents, the pages will not be sent because the program is checking for an ability to print 25 pages. Thus, the maximum page setting needs to be changed.

On the Mac the maximum page paremeter is changed in the same window that the authorization code and password are entered from.

On the IBM, the maximum page setting is changed in the "Limits" area in the "NPP for Windows" window (the same window that you select a file and print from).

From a WAM or GLUE unix account, you must specify the cent amount when you issue the qpr command: qpr -q queue -m cents filename.

Trouble with bank.umd.edu

"Communications Trouble"

Exit from the telnet session and try again after a few minutes. If the problem persists call the OIT Help Desk.

"Account not in file or lost card"

The bank computer cannot locate the Print Account's Terrapin Express account, for the following reasons:

• You do not have a Terrapin Express - go to 1109 South Campus Dining Hall to establish a Terrapin Express.
• You may have a lost card code mismatch - Call the OIT Help Desk for instructions.
• There may be trouble with the connection to the Terrapin Express system. If it persists, contact the OIT Help Desk for more information.

Terrapin Express balance is shown as zero

You may have a lost card code mismatch. Call the OIT Help Desk for instructions.

Incorrect syntax

You will get error messages if you type transfer only and press return. You must type transfer followed by a space and then the amount you wish to transfer. For example, transfer 100. You will get error messages if you try to transfer less than 100 or more than 2000 at any one time.

bank.umd.edu not accepting logins

This indicates a problem with the network. Try again in a few minutes. If the problem persists call the OIT Help Desk.

Trouble with Mac fonts

Only postscript fonts are supported. If you use a truetype font you'll see problems such as text marching off the right hand side of the page.

A list of supported postscript fonts:

• Bookman
• Courier
• Helvetica
• New Century Schoolbook
• N. Helvetica Narrow
• Palatino
• Symbol
• Times
• Zapf Dingbats
• Zapf Chancery

lpcr home | print accounts | lab managers | troubleshooting | usage stats