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Troubleshooting An ARES Login Problem

To troubleshoot any Administration Resource Enterprise Services (ARES) login problems first check the following:

1. Cookies need to be enabled for the browser. (This can be done by checking the browsers Preferences or Options.)
2. Java and JavaScripting needs to be enabled. (This can be done by checking the browsers Preferences or Options.)
3. Make sure you can login (use your Directory ID or U ID and Directory Password).
4. Install the University of Maryland certificate authority if asked.

If the steps listed above do not resolve the problem, call the Office of Information Technology (OIT) Help Desk.