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OIT Help Desk Support Services, Systems, And Policies

The mission of the Office of Information Technology (OIT) Help Desk is to provide front-line support for OIT systems and services. This support is provided in the following manner:

• The OIT Help Desk strives to respond to each call and each in-person visit in a timely fashion.
• The OIT Help Desk records basic information about each caller and each problem so that calls can be logged and problems tracked to resolution.
• The OIT Help Desk will attempt to resolve the issue during the initial call within a reasonable timeframe. Since the OIT Help Desk strives to respond to all its customers, the time spent on each individual contact is necessarily limited.
• Certain problems may need to be researched or escalated to the next level of support in order to be resolved. The OIT Help Desk will assign such problems to the appropriate group or individual.

Below is a list of OIT services and systems supported by the OIT Help Desk.

The OIT Help Desk supports recent versions of listed operating systems and software that are compatible with OIT services and systems unless a particular version is specified in the list.

Any software, hardware, and technology not listed below is considered to be outside the scope of the OIT Help Desk support parameters. Please note that this does not necessarily mean other software, hardware, and technology is "banned" or "not recommended". This simply signifies that the OIT Help Desk cannot provide assistance with every technology.