April 17, 2014
Division of IT Home Search Knowledge Base Help Desk Supported Services Technology Discount Programs
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Notices and Alerts Archive



A number of University of Maryland websites are currently operating under limited or no capacity, including the university homepage. We are working to restore full functionality as soon as possible.

News and Information

New UMD Alerts Service Transition Frequently Asked Questions (FAQ)

Heartbleed Security Vulnerability for OpenSSL Heartbleed Security Vulnerability for OpenSSL

UMD Data Breach UMD Data Breach

Windows XP and Office 2003 End of Support Windows XP and Office 2003 End of Support

Terrapin Technology Store, ACT Warranty Desk, IT Help Desk 
McKeldin Library Location Survey Take a survey on our new location in McKeldin Library


News & Information Archive
Help Desk Locations, Hours & Info

Computer and Space Sciences Bldg,
Room 1400

Hours
Walk-in: Mon - Fri 8:00 a.m. - 5:00 p.m.
Phone: Mon - Fri 8:00 a.m. - 6:00 p.m.

Phone: 301.405.1500

McKeldin Library Help Desk

Hours:

Walk-in: Mon - Fri 8:30 a.m. - 8:00 p.m.

E-mail: itsc@umd.edu

Self-Assistance: IT Service Center and Knowledge Base: www.itsc.umd.edu

ACT Repairs/Hardware Diagnosis @
McKeldin Library Help Desk

Walk-in: Mon - Fri 8:30 a.m. to 4:30 p.m.

Help Desk Live Chat:
Monday - Friday 1:00 - 6:00 p.m. Help Desk Live Chat


Terrapin Technology Store

McKeldin Library Help Desk, Room 1221

Hours
Mon - Fri 10:00 a.m. - 4:00 p.m.

Stamp Student Union, Room 0203

Hours
Mon - Fri 10:00 a.m. - 4:00 p.m.

Phone: 301.314-7000



Popular Questions for the Help Desk
(Search full Knowledge Base)

Q: How do I activate my accounts?
A: Activating a new student account
Activating a new faculty/staff account

Q: How do I reset my Directory password?
A: Reset a Lost or Forgotten Directory Password
Change a Directory Password

Q: How do I access my email?
A: Accessing Exchange and TERPmail

Q: How do I set up my email forwarding?
A: Change Your Email Forwarding via Testudo
Change Your Email Forwarding via ARES

Q: How do I connect to the network?
A: Accessing the UMD Network

Q: Where can I get information on my UMD Box account?
A: How to Activate an University of Maryland Box Account
How to Log Into the University of Maryland Box Service
University of Maryland Box Service FAQs

(Search full Knowledge Base)

Division of Information Technology

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Last Modified: Thursday April 17, 2014
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