August 23, 2014
Division of IT Home Search Knowledge Base Help Desk Supported Services Technology Discount Programs
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News and Information

Announcement: Labor Day 2014 Holiday Service Hours
Announcement: Fall 2014 Division of IT Support Hours

News & Information Archive
Need Help? Contact the Help Desk

IT Service Center and Knowledge Base


Summer 2014 Service Hours

Phone Support: 301.405.1500
Hours: Mon - Fri 8:00 a.m. - 5:00 p.m.

Live Chat: Mon - Fri 1:00 - 5:00 p.m.
Help Desk Live Chat

McKeldin Library Services

Take a survey on our McKeldin location

Help Desk Support
Walk-in: Mon - Fri 8:30 a.m. - 5:00 p.m.

ACT Repairs/Hardware Diagnosis
Walk-in: Mon - Fri 8:30 a.m. - 5:00 p.m.

Terrapin Technology Store Room 1221
Walk-in: Mon - Fri 8:30 a.m. - 5:00 p.m.

Computer and Space Sciences
Bldg Services

Help Desk Support Room 1400
Walk-in: Mon - Fri 8:00 a.m. - 5:00 p.m.

Stamp Student Union Services

Terrapin Technology Store Room 0203
Walk-in: Mon - Fri 10:00 a.m. - 4:00 p.m.
Phone: 301.314.7000

Hot How-Tos from the Help Desk
(Search full Knowledge Base)

Q: How do I activate my accounts?
A: Activating a new student account
Activating a new faculty/staff account

Q: How do I reset my Directory password?
A: Reset a Lost or Forgotten Directory Password
Change a Directory Password

Q: How do I access my email?
A: Accessing Exchange and TERPmail

Q: How do I set up my email forwarding?
A: Change Your Email Forwarding via Testudo
Change Your Email Forwarding via ARES

Q: How do I connect to the network?
A: Accessing the UMD Network

Q: How do I connect to the VPN?
A: Accessing the UMD Virtual Private Network (VPN)
(Search full Knowledge Base)

Division of Information Technology

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Last Modified: Saturday August 23, 2014
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