March 29, 2015
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Spring 2015 Service Hours

IT Service Center and Knowledge Base


Computer and Space Sciences
Bldg Services, Rm. 1400

Help Desk Support

Phone Support: 301.405.1500
Hours: Mon - Fri 8:00 a.m. - 6:00 p.m.

Live Chat: Mon - Fri 9:00 a.m. - 6:00 p.m.
Help Desk Live Chat

McKeldin Library Services, Rm. 1221

Help Desk Support
ACT Repairs/Hardware Diagnosis
Terrapin Technology Store

Walk-in: Mon - Fri 8:30 a.m. - 8:00 p.m.

Stamp Student Union Services

Terrapin Technology Store Room 0203
Walk-in: Mon - Fri 10:00 a.m. - 4:00 p.m.
Phone: 301.314.7000

Hot How-Tos from the Help Desk
(Search full Knowledge Base)

Q: How do I activate my accounts?
A: Overview of Account Services
Activating a new student account
Activating a new faculty/staff account

Q: How do I reset my Directory password?
A: Reset a Lost or Forgotten Directory Password
Change a Directory Password

Q: How do I access my email?
A: Accessing Exchange and TERPmail
Reset a Forgotten TERPmail Password

Q: How do I set up my email forwarding?
A: Change Your Email Forwarding via Testudo
Change Your Email Forwarding via ARES

Q: How do I connect to the network?
A: Accessing the UMD Network from a Dorm (wired)
Accessing the UMD Network from an Office (wired)
Accessing the UMD Network from a Gaming Console (wired)
Accessing the UMD Wireless Networks

Q: How do I connect to the VPN?
A: Accessing the UMD Virtual Private Network (VPN)

Q: How do I access my Box account?
A: Logging in to a University of Maryland Box account

Q: How do I install antivirus software on my computer?
A: Finding and installing supported antivirus software

(Search full Knowledge Base)

Division of Information Technology

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