June 18, 2013
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Help Desk Location, Hours & Info

Computer and Space Sciences Bldg,
Room 1400


Hours
Walk-in: Mon - Fri 8:00 a.m. - 5:00 p.m.
Phone: Mon - Fri 8:00 a.m. - 5:00 p.m.

Phone: 301.405.1500
E-mail: itsc@umd.edu

Self-Assistance: IT Service Center and Knowledge Base: www.itsc.umd.edu


Help Desk Live Chat:
Monday - Friday 1:00 - 5:00 p.m. Help Desk Live Chat


ACT Warranty Repair / Hardware Diagnosis
Located inside the Help Desk
Walk-in hours:
Monday - Friday 8:30 a.m. - 4:30 p.m.




Popular Questions for the Help Desk

Q: How do I reset my Directory password?
A: Reset a Lost or Forgotten Directory Password
Change a Directory Password

Q: How do I activate my accounts?
A: Activating a new student account
Activating a new faculty/staff account

Q: How do I access my email?
A: Access TERPmail via browser
Configure TERPmail with Outlook 2010
Configure TERPmail with Outlook 2011
Access Exchange via browser
Configure Exchange with Outlook 2010
Configure Exchange with Outlook 2011

Q: How do I connect to the wireless network?
A: Connect to umd-secure Wireless for Windows 7
Connect to umd-secure Wireless for Mac OS X 10.7

Q: How do I set up my email forwarding?
A: Change Your Email Forwarding via Testudo
Change Your Email Forwarding via ARES

Division of Information Technology

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Last Modified: Tuesday June 18, 2013
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